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proplineruk Members   
 Add As Buddy Posts: 131
Location: Newcastle-Upon-Tyne
Occupation: Retired (but not from airliner modeling ! )
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Post #77375, posted on 01-12-2021 GMT-5 hours
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This is just to tell the Airlinercafe members how good the after sale service of this company is. Due to my own stupidity I managed to mess up one of BOAC titles on the fuselage of my DH Comet 1 model, I wrote to F-RSIN to see if I could buy a replacement set of decal , and Laurent of F-RSIN sent me custom printed replacement titles at NO cost, this company puts to shame some of the big model company's, and they could learn something from them ! |
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NesuperjetMembers 
Add As Buddy Posts: 31
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Post #77379, posted on 01-12-2021 GMT-5 hours
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Laurent is a very good and honest person. The way he runs his business is and always has been a class act. You send hi. An email and he promptly responds. It just doesn’t get better than that Jaime diaz |
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Frank VMembers 
 Add As Buddy Posts: 73
Location: Calgary
Occupation: Structural Engineer
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Post #77382, posted on 01-12-2021 GMT-5 hours
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I echo what others have said. A sterling example of amazing customer relations. Over the years Laurent has helped me several times. I cannot thank him enough for his generosity. Merci beaucoup. Frank van der Voet |
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LH707 Upper Deck Member
Add As Buddy Posts: 1299
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Post #77383, posted on 01-13-2021 GMT-5 hours
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Same here, got some help several years ago on some decals. Quick responses, good customer service, and good prices.
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Braniff2Members
Add As Buddy Posts: 182
Location: KC
Occupation: Analyst
Age:
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Post #77387, posted on 01-13-2021 GMT-5 hours
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I couldn't agree more with the comments on here about Laurent and F-rsin! In the past I have bought several F-rsin kits from Laurent and he has been truly outstanding in every way. On the rare (very rare!) occasions I had a problem with an order....Laurent corrected the issue quickly and cheerfully. To echo Frank V's comment...Merci beaucoup Laurent!!! Braniff2 MCI |
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LaurentMembers 
Add As Buddy Posts: 880
Location: Aumâtre
Occupation: English teacher & model designer
Age: 57
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Post #77393, posted on 01-14-2021 GMT-5 hours
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Wow... What can I say... Thank you guys for your kind words. They are much appreciated.
So many planes, so little time ... |